Our customer's satisfaction is extremely important to us. We will endeavour to digitally deliver 100% of all Freshly Squeezed Samples customer orders.
Due to the nature of our products (non-tangible irrevocable goods), all digitally delivered products from Freshly Squeezed Samples that have been digitally shipped to the customer are not eligible for return or refund. The customer though may at any time cancel their order before payment has been processed.
We reserve the right to refuse any refund requests.
We also recommend checking your previous orders before completing a transaction to confirm you do not purchase any Freshly Squeezed Samples libraries twice.
We suggest that all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from Freshly Squeezed Samples. In the unlikely event of a failed / broken hard drive, Freshly Squeezed Samples will only replace download links for a previous order upon receipt of the customers purchase receipt.
This is applicable to all orders made within a two year period, any purchases of a later date than two years will not be covered.