Frequently Asked Questions

Have a question about payments, your account, various products, or anything in general? Check out the FAQs below and see if your question has an answer.

If your question doesn't appear on this page, feel free to send us a message via the Contact Us page.

Expand All

Payments and Downloads

Do you accept credit/debit card payments?

Yes. Credit card payments can be made through Paypal without any hidden fees. A Paypal account is not required.

Can I pay in my national currency?

Paypal automatically converts currencies at checkout. You’ll be able to see how much you’re paying in your national currency there.

Do you offer discounts for large orders? (Over 5 Products)

Yes, please contact support.

You can also save money by purchasing bundles.

Do you offer refunds?

We reserve the right to refuse any refund requests. Please read our refund policy here.

How do I download the product I purchased?

After the payment has gone through, you’ll have a download link available in your My Downloads area (accessible via My Account).

Click on the "View – Download” button and you’ll be taken to a page where you can download your product.

If your product is a manually delivered product (such as our Massive Essential Collection Volume 1), then it will be delivered to you by email within 48 hours.

I ran out of download attempts, can I have more?

Please Contact Us with proof of purchase, your username and the product name in question and we will help you out.

Do you sell physical products?

No. All our products are digitally delivered.

User Account

I forgot my username/password

Please visit the Login page and enter your email address underneath the "Lost Username/Password” heading.

I'd like to delete my account

Please contact us and we’ll delete your account.

Product Development

Can I create a product for you?

We’re always on the lookout for new product developers. Please drop us a line via the Contact Us page and include a link to your music and any previous product development work you’ve done.

I'm an established artist who wants to work with you, what can you offer me?

You may be interested in working on a product for our acclaimed Artist Series. Please contact us and we’ll get back to you.

Preset Libraries

The presets I purchased won't show up in my synth. How can I fix this?

1. Make sure you’ve got the latest version of the plugin.

2. Double-check that you’ve unzipped and saved the presets to the appropriate folder.

Can I use these presets in commercial releases?

Yes. Every product on this website is 100% royalty free.

Can you make a sound set for Synth X?

While we’re always looking for new opportunities, some synthesizers aren’t popular enough for the time and effort involved to create a sound set for them. We aim to supply presets for all popular software plugins.

Construction Kit/MIDI Libraries

What are construction kits?

Construction kits are built from individual MIDI and/or audio elements that work together to create a full section of music. They can be used to:

  • Produce an original song
  • Practice mixing, arrangement, and other production techniques
  • Provide inspiration

Among various other things.

Can I use the MIDI files in my own music?

Yes. All MIDI files are 100% royalty free and able to be used unchanged in your own productions.

Sample Libraries

Can I use your sample libraries in DAW X?

Our sample libraries are all in PCM WAV format and can be used in any software that supports that format.


Can I get template X for another DAW?

Our templates are individually made for specific DAWs. While we do cater for a range of different DAWs, we aren’t able to port templates to other DAWs.

Do the project files come with their own sound sets?

Unless explicitly stated otherwise, project files only come with the individual presets that have been used.

Can I use parts of a template in my own music?

Our templates are 100% free meaning you’re able to draw inspiration from them and use certain elements. However, we strongly discourage people to repackage the template as an "original” and call it their own. The templates on sale at FSS are primarily educational products, and should be used as such.


What operating systems are your products compatible with?

Unless stated otherwise, our products are compatible with both Windows and Mac. Some products are designed for Windows or Mac-only applications (such as FL Studio and Logic Pro).


I'm an established producer and would like to promote your products. Do you have any incentives for me?

We’re always on the lookout for promotional opportunities. Please contact us and we’ll talk further.

Do you have a release date for product X?

At Freshly Squeezed Samples we aim to deliver the highest quality products possible. We only release products when we’re 100% satisfied with them.

Do you sell third party products?

No. However, we’re currently working on a sister website to Freshly Squeezed Samples which will, in fact, distribute third party products.

How can I use the sounds/presets/construction kits?

You may use and modify sounds in combination with other sounds within your musical compositions and productions, including film soundtracks, video productions, radio/TV programs or commercials, computer games, presentations, and more.

Read the license agreement for more details about how and where you can use the files included in our products.

Can I sell a product second hand?

No. The license we offer is non-transferable.